Return Policy

How To File a Warranty Claim

1. Contact Us: Email info@batterycentre.com and include your order number, a brief description of the issue, and clear photos of the battery (both sides) showing the product label.

2. Diagnosis & RMA Processing: Our team will review your submission and guide you on the next steps—either providing troubleshooting instructions or issuing return procedures if approved.

3. RMA Authorization: If approved, we will issue a Return Merchandise Authorization (RMA) number and a return shipping label.

Note on Return Shipping: Customers are responsible for all return shipping costs. If a prepaid label is provided for your convenience, the cost of return shipping will be deducted from your refund.

4. Return & Resolve: Ship the battery back with the RMA number clearly marked on the package label. Once received and inspected, we will issue your replacement or process your refund within 7–10 business days.

5. Packaging: Pack the item securely, ensuring the battery terminals are covered for transit safety.